Position Title

Shared Desktop Technician, Full-time position, 12 months/yr.

Required Application Type

School Related Personnel

Salary/Pay Scale

$40,000 - $48,000/ Year, Based on Experience

Job Description

To provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC/Chromebook hardware and equipment to ensure optimal workstation performance.

TYPICAL DUTIES:

1. Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
2. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
3. Assess the need for and implement performance upgrades to PC boxes, including the installation of required parts
4. Collaborate with LAN technicians/network administrators to ensure efficient operation of the district network & desktop computing environment.
5. Where required, administer, and resolve issues with associated end-user workstation networking software products.
6. Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
7. Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
8. Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
9. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
10. Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
11. Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
12. If necessary, liaise with third-party support and PC equipment vendors.
13. Any other duties as may be required

Civil Service Title

Network Technician (Competitive)

Job Qualifications

Educational:            Two or more years post-secondary technical education or applicable technical certification.

Experience:             Computer operations (software Windows, MAC OSX, Chrome   OS), Network operations, Customer service.

Application Procedure

To apply:

1)  Register to create a new account:  https://monroe2boces.recruitfront.com/Account/Login

2)  Complete the Required Application Type for the position (refer to the top of the posting).  

3)  Once the application type is completed, find the job posting under Job Opportunities.  Click 'Apply Now' at the bottom of the posting.

*You will receive a confirmation email once you have successfully applied to the job posting.

Job Category

Technology

Job Location

District Wide

Additional Information