Assist staff and students in the integration of technology throughout the BOCES.  Set up and support computing devices and software in operational order within our local area network environment.  Set up and support other A/V equipment throughout the district.

Assist internal and district Instructional Technology Support team with the following:

1. Configure and set up classroom and administrative technology hardware/software on the BOCES network.
2. Install new/upgraded applications/software locally and remotely utilizing central management software solution (i.e., Microsoft SCCM),.
3. As needed, train users on basic computer operations on various software packages (i.e., Microsoft office) to meet staff needs.
4. Sit on the organization help desk to answer/support questions to resolve various technology problems and follow up on-site as needed.
5. Troubleshoot and resolve various technology problems (both hardware and software).
6. Ensure both hardware and software inventories are accurate and up to date as moves/additions/changes occur.
7. Actively update the organization’s help desk system (Heat) as work is initiated and completed.
8. Respond to calls as they are assigned.
9. Perform other duties appropriate to this position as assigned.

Provide internal BOCES and district support for hardware, software, and repair support for computer and AV technologies.  Service is provided as a pooled shared resource.

TYPICAL DUTIES

1. TROUBLESHOOT, DIAGNOSE, and RESOLVE technical problems.
2. INSTALL new equipment and utility and applications software upgrades.
3. CONDUCT routine systems support (e.g. new users; backups; hard drive management) activities.
4. CONDUCT routine preventive maintenance on equipment.
5. CONDUCT module and component level hardware repairs.
6. PROVIDE training to school staff in basic operations.
7. MAINTAIN support and service records.
8. PERFORM related tasks as assigned.

To provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC/Chromebook hardware and equipment to ensure optimal workstation performance.

TYPICAL DUTIES:

1. Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
2. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
3. Assess the need for and implement performance upgrades to PC boxes, including the installation of required parts
4. Collaborate with LAN technicians/network administrators to ensure efficient operation of the district network & desktop computing environment.
5. Where required, administer, and resolve issues with associated end-user workstation networking software products.
6. Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
7. Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
8. Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
9. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
10. Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
11. Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
12. If necessary, liaise with third-party support and PC equipment vendors.
13. Any other duties as may be required