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Technology Openings

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Position TitleJob NumberJob DescriptionPay Scale
Shared Desktop Technician, Full-time position, 12 months/yr.CaTS/SDT-12/7/22

To provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC/Chromebook hardware and equipment to ensure optimal workstation performance.

TYPICAL DUTIES:

  1. Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
  2. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
  3. Assess the need for and implement performance upgrades to PC boxes, including the installation of required parts
  4. Collaborate with LAN technicians/network administrators to ensure efficient operation of the district network & desktop computing environment.
  5. Where required, administer, and resolve issues with associated end-user workstation networking software products.
  6. Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
  7. Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
  8. Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
  9. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
  10. Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
  11. Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
  12. If necessary, liaise with third-party support and PC equipment vendors.
  13. Any other duties as may be required
According to Board Approved range

Equal Opportunity Notice: The Monroe 2-Orleans Board of Cooperative Educational Services does not discriminate on the basis of age, sex, race, color, national origin, disability, creed, marital status, veteran status, sexual orientation, prior criminal offense, domestic violence victim status, or genetic status in its programs or activities and provides equal access to the Boy Scouts and other designated youth groups. The following person has been designated to handle complaints/inquiries regarding the BOCES non-discrimination’s policies: Director of Human Resource, 3599 Big Ridge Road, Spencerport, New York 14559, 585-352-2420, and is also the Title VII and Title IX Officer.

For further information on notice of non-discrimination, visit http://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm for the address and phone number of the office that serves your area, or call 1-800-421-3481. Please note that those wishing to file a complaint may also do so through the Department of Education’s Office for Civil Rights at http://www2.ed.gov/about/offices/list/ocr/qa-complaints.html. See also New York State Executive Law 296-a.